Frequently asked questions

Measure your pet from the base of the neck to the base of the tail. Between two sizes, take the larger one, or write to us with the measurements.

Every cushioned bed has a cover that zips off and goes in the machine at 30 degrees.

Each toy page says how tough it is. For dogs who destroy everything, pick the rope and rubber toys marked for strong chewers.

Orders placed before 2 pm leave the same working day and arrive in one to three working days.

You receive a tracking link by email as soon as your parcel leaves us, and you can follow it from your account too.

Free on orders over 49 euros, and a flat 4.95 euros below that.

Cards, Apple Pay and Google Pay, through a secure, certified payment provider. We never see your card number.

Within 30 days, unused and in its packaging. Write to us and we send you a return label.